Frequently Asked Questions

Kentec Training offer a wide range of accredited training courses, including workplace safety, working at height, first aid, plant and machinery operation, health & safety, and more. Our courses are delivered by industry experts and meet the latest regulations and standards.

Yes! Many of our courses are accredited by recognised industry bodies such as IPAF, PASMA, The Ladder Association, CITB, IOSH, NEBOSH, and more. We also offer bespoke training courses tailored to specific business needs.

Many of our courses are designed for all skill levels, from beginners to advanced professionals. Some courses may have specific entry requirements, which will be detailed on the individual course pages.

We have multiple training centres across the UK, including locations in Tonbridge, Ashford, Glasgow, and Soham. Each centre is fully equipped with modern facilities to ensure an excellent learning experience.

You can book a course directly through our website, by calling our support team on 0333 666 0555, or by emailing us at sales@kentectraining.co.uk. For group bookings or on-site training enquiries, please contact us directly for a tailored quote.

We accept various payment methods, including credit/debit cards, BACS transfers, Apple Pay, Google Pay, Paypal and purchase orders for account customers.

We can provide discounts for large group bookings and corporate clients. Contact us to discuss your training needs and find out how we can offer you the best value.

Our courses typically begin at 8:30am with an 8:15am registration. The latest we can allow delegates onto a course is 8:45am, but this can vary from course to course and is ultimately down to the instructor’s discretion. More information can be found on your booking confirmation email and joining instructions.

Full day courses typically finish around 4:30pm, whereas half day courses tend to finish around 12:30pm. This may vary depending on several factors, including the number of delegates, practical assessment practice time required, etc. More information can be found on your booking confirmation email and joining instructions.

We offer limited free parking on a first-come, first-served basis at all our training centres. There are also several pay & display parking facilities local to the area.

Depending on the course, you may need to bring PPE such as safety boots, safety helmet with a chin strap, high-visibility coat or vest, and gloves. Specific requirements will be outlined in your booking confirmation email and joining instructions. PPE can be purchased from our Reception Desk at our Tonbridge & Ashford Training Centres. We provide all necessary course materials, including manuals and equipment for practical assessments.

We offer complimentary refreshments such as tea and coffee. Snacks are available from our vending machines.

Upon successful completion of your course, you will receive a recognised certification or qualification from the relevant accrediting body wherever possible. Many of our courses issue digital certificates and cards like the IPAF ePAL, making it easy to access your credentials.

eCertificates will be sent within 28 days of the Course Date, unless otherwise stated at the time of booking, however, certification will only be sent when full Payment of the Course Cost and/or Service Cost and VAT or other duties or taxes due have been made. Traditional paper certification & plastic ID cards are available at an additional cost.

Typically, we sent certification to the booking contact, however, certification can be sent directly to the delegate if requested in writing.

If you need to cancel or reschedule your course, please refer to our cancellation policy outlined in our Terms & Conditions. We aim to be as flexible as possible but may apply cancellation fees depending on the notice given.

Delegate substitutions may be made prior to the course start date giving written notice, please refer to our cancellation policy outlined in our Terms & Conditions.

If you do not pass your assessment, we will provide guidance on re-taking the exam or practical test. Some courses offer free re-sits, while others may require additional fees and scheduling. Speak to our support team who will guide you further.

Yes, we can absolutely offer you support. We understand that everyone learns differently, and we’re committed to making our courses accessible to all. Our instructors are experienced in delivering training to individuals with varying levels of reading and writing ability. We can offer additional verbal guidance, practical demonstrations, and one-to-one support when attending training courses at one of our training centres. If required, we can also arrange for assistance during written assessments, such as a reader. Please let our support team know in advance if you have any concerns, and we’ll do everything we can to support you in successfully completing your training.

We strive to make our training as accessible and inclusive as possible. Some awarding bodies allow test papers to be provided in different languages, while others require assessments to be completed in English only. If you need a test paper in another language, please let our support team know as soon as possible prior your course. We will check with the relevant awarding body and do our best to accommodate your request. If translated papers are not available, we may be able to offer other forms of support, such as verbal assistance.

Some awarding bodies allow the use of translators during training, while others require assessments to be completed individually and in English. If you require a translator, please let our support team know as early as possible prior to your course so we can check the requirements for your specific course and advise you on the best options available. We will do our best to assist you throughout your training course.